Privacy Policy

Welcome to Wazamba. This Privacy Policy details how Wazamba collects, uses, processes, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices. By registering an account and using Wazamba, you consent to the practices described in this policy. Please read this document carefully to understand our approach to your personal data.

We collect various types of information to provide and improve our services. This includes:

• Identity Data: Your full name, date of birth, gender, and nationality.
• Contact Data: Your residential address, email address, and telephone number.
• Financial Data: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and transaction history. Note that we do not store full payment card details on our servers.
• Transaction Data: Information about your deposits, withdrawals, wagers, and other activities on Wazamba.
• Technical Data: Your IP address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Verification Data: Documents provided for identity verification, such as copies of passports, driver's licenses, utility bills, or bank statements, as required by our regulatory obligations.

Wazamba uses your personal information for several key purposes:

• To Provide and Manage Your Account: This includes setting up your account, verifying your identity, processing transactions, and managing your gameplay.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet anti-money laundering (AML) and know your customer (KYC) regulations, as well as other licensing requirements.
• To Improve Our Services: We analyze usage patterns and feedback to enhance the user experience, develop new features, and optimize our website's performance.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• For Marketing and Promotional Activities: With your consent, we may send you information about promotions, bonuses, and new games that might be of interest. You can opt out of marketing communications at any time.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and other illegal actions, protecting both you and Wazamba.
• For Internal Business Operations: Including data analysis, testing, research, statistical purposes, and troubleshooting.

We process your personal data based on several legal grounds, as required by data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the terms and conditions of service you agree to when registering an account with Wazamba.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as AML, KYC, and responsible gambling regulations imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: In specific situations, we may ask for your explicit consent to process your data, particularly for direct marketing activities. You have the right to withdraw this consent at any time.

Wazamba may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We will disclose your information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies to comply with legal obligations, enforce our policies, or protect our rights and safety or the rights and safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will ensure appropriate safeguards are in place.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, such as customer support or technical operations.

We do not sell your personal data to third parties for their independent marketing purposes.

Wazamba implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. We use industry-standard security protocols, including SSL encryption for data transmission, firewalls, and secure server environments. Access to your personal information is restricted to authorized personnel who require it for their job functions. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to use strong, unique passwords and keep your login credentials confidential.

As a user of Wazamba, you have several rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section.

Wazamba uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. We use cookies for:

• Essential Functionality: To enable core website features, such as account login and secure transactions.
• Performance and Analytics: To understand how users interact with our website, identify areas for improvement, and monitor site performance.
• Personalization: To remember your preferences and provide a more customized experience.
• Marketing: To deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Wazamba retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by legal and regulatory obligations, particularly those related to anti-money laundering and gambling regulations. Generally, we retain account and transaction data for a minimum of five years after account closure, or as otherwise mandated by our licensing authority. After this period, your data will be securely deleted or anonymized.

Wazamba operates globally, and your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by the European Commission or other legal mechanisms.

Wazamba services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal data, please contact us.

Wazamba reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer or customer support team:

Email: [email protected]

Our dedicated team is available to assist you and address any privacy-related inquiries you may have.