Responsible Gambling

At Wazamba, we are dedicated to providing a safe and enjoyable gaming environment. We understand that while gambling is a form of entertainment for most, it can, for a small minority, become problematic. Our commitment to responsible gaming is integral to our operations and extends beyond mere compliance with regulatory requirements. We strive to empower our players with the tools and information necessary to manage their play responsibly, ensuring that their experience with Wazamba remains positive and controlled. We regularly review our policies and procedures to reflect best practices in responsible gaming, working in collaboration with industry experts and our licensing authority.

Our responsible gaming framework is built on several pillars: player protection, prevention of underage gambling, provision of self-help tools, and offering support to those who may be experiencing gambling-related harm. We believe that a proactive approach is essential in fostering a culture of responsible play. This policy outlines the various measures we have implemented to achieve these objectives, providing clear guidance on how you can maintain control over your gaming activities at Wazamba.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help. While not an exhaustive list, some common signs include:

• Spending more time or money on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Feeling anxious, guilty, or depressed because of your gambling.
• Borrowing money or selling possessions to gamble.
• Neglecting responsibilities in favour of gambling.
• Repeated, unsuccessful attempts to cut down or stop gambling.

If you identify with any of these signs, or if you are concerned about your gambling habits, we encourage you to take advantage of the responsible gaming tools available on Wazamba and consider seeking professional advice. Remember, acknowledging a problem is the first step towards managing it.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your gaming experience enjoyable and within your control, consider these practical tips:

• Set a Budget: Decide on a strict amount of money you are willing to lose before you start playing and stick to it. Never gamble with money you cannot afford to lose, such as funds allocated for rent, bills, or other essential expenses.
• Manage Your Time: Set a time limit for your gaming sessions. It is easy to lose track of time when engrossed in play. Take frequent breaks.
• Do Not Chase Losses: Accept that losses are a part of gambling. Trying to win back money you have lost often leads to larger losses and increased frustration.
• Avoid Gambling When Stressed or Upset: Emotional states can impair judgment and lead to impulsive decisions. Gambling should be a leisure activity, not an escape mechanism.
• Balance Gambling with Other Activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies, social activities, and responsibilities.
• Understand the Rules: Before playing any game, make sure you understand its rules and odds.

By following these guidelines, you can help ensure that your time at Wazamba remains a source of entertainment and enjoyment, without negative consequences.

Wazamba provides you with several tools to help manage your spending and playing habits. These limits are designed to give you control over your gambling activities and can be set for various periods.

• Deposit Limits: You can set a maximum amount of money you wish to deposit into your Wazamba account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be prevented from depositing further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose within a defined timeframe (daily, weekly, or monthly). If your net losses (total bets minus total wins) exceed this limit, you will be unable to place further bets until the period resets.
• Wager Limits: You can also set a maximum amount you wish to wager over a specific period. This limit controls the total sum of your bets, regardless of wins or losses.

These limits can be adjusted through your account settings. Please note that increasing a limit typically takes a cooling-off period to become effective, allowing you time to reconsider your decision. Decreasing a limit usually takes effect immediately. We encourage all players to utilise these tools proactively to maintain responsible gaming habits.

If you feel you need a short break from gambling, Wazamba offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: A time-out allows you to take a short break, typically for periods ranging from 24 hours to several weeks. During a time-out, you will not be able to log in to your account, deposit funds, or place bets.
• Cool-Off Period: Similar to a time-out, a cool-off period can be set for slightly longer durations, such as one to three months. This provides a more extended break for reflection.

Once activated, these restrictions cannot be lifted until the chosen period has expired. We recommend using these options if you feel your gambling is becoming difficult to control or if you simply need a pause to re-evaluate your playing habits. Information on how to activate these options is available within your account settings or by contacting our support team.

For individuals who feel they need a more significant break from gambling, or who are concerned that their gambling has become problematic, Wazamba offers a self-exclusion program. Self-exclusion is a formal request to be barred from accessing your account for an extended period, typically six months, one year, or even permanently.

When you self-exclude:

• Your Wazamba account will be immediately closed, and you will be prevented from logging in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• Any remaining funds in your account will be returned to you in accordance with our terms and conditions.
• You will be removed from all marketing and promotional mailing lists.

Self-exclusion is a serious step and should be considered carefully. It is an irreversible decision for the chosen period. If you decide to self-exclude, we strongly advise you to consider self-excluding from all other gambling operators you may use. Our customer support team can guide you through the self-exclusion process and provide further information.

Wazamba is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• During the registration process, all players are required to confirm they are of legal gambling age.
• We utilise third-party verification services to confirm the age and identity of our customers.
• Accounts found to belong to minors will be immediately closed, and any winnings will be forfeited.

We urge parents and guardians to play an active role in supervising their children's online activities. If you share your computer or mobile device with minors, consider installing parental control software to restrict access to gambling sites and other inappropriate content. Tools are available that can help filter internet content. If you suspect a minor has accessed our site, please contact us immediately.

To help you monitor the amount of time you spend gambling, Wazamba offers reality checks and session reminders. These tools are designed to provide periodic notifications during your gaming sessions.

• Reality Checks: This feature will display a pop-up message at pre-set intervals (e.g., every 30 minutes or 60 minutes) during your play. The message typically informs you of the duration of your current session, your net wins or losses during that session, and provides an option to continue playing or to log out.
• Session Reminders: Similar to reality checks, session reminders prompt you at chosen intervals, encouraging you to take a break or review your activity.

These reminders serve as a helpful prompt to reflect on your playing time and make conscious decisions about whether to continue. You can usually configure the frequency of these notifications within your account settings, allowing you to tailor them to your personal preferences and responsible gaming strategy.

If you are unsure whether your gambling habits are healthy, taking a self-assessment can provide valuable insight. This involves answering a series of questions designed to help you evaluate your relationship with gambling. While not a definitive diagnosis, it can highlight potential areas of concern.

Consider the following questions honestly:

• Do you spend more money on gambling than you can afford?
• Do you spend more time gambling than you intended?
• Do you feel guilty or regretful after gambling?
• Have you tried to cut down on gambling but been unsuccessful?
• Has gambling caused problems in your relationships, work, or finances?
• Do you gamble to escape from problems or feelings of boredom, loneliness, or stress?
• Have you lied to hide the extent of your gambling?
• Do you feel anxious or irritable when you are not gambling?

If you answered yes to several of these questions, it may indicate that your gambling is becoming problematic. We encourage you to use the responsible gaming tools available on Wazamba and consider seeking professional help. Remember, reaching out for support is a sign of strength, and resources are available to assist you.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)