KYC and Verification

At Wazamba, maintaining a secure and trustworthy gaming environment is paramount. We are legally obligated to verify the identity of our players. This process, known as Know Your Customer (KYC), is a fundamental requirement imposed by our licensing authorities. It helps us prevent fraud, money laundering, and underage gambling, ensuring a fair and safe experience for everyone.

By verifying your identity, we protect your account from unauthorized access and comply with international regulations designed to combat financial crime. This commitment to security benefits our entire community, fostering a responsible and enjoyable platform.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. It involves collecting and scrutinizing specific personal information and documentation. This is not merely a formality, but a critical component of our operational integrity and legal compliance.

The primary goal of KYC is to confirm that you are who you claim to be, that you are of legal gambling age, and that your funds originate from legitimate sources. This due diligence is a continuous process, not a one-time event, and may be revisited throughout your relationship with Wazamba.

Verification is an essential part of your journey with Wazamba and may be initiated at several points:

• Upon Registration: Basic identity checks may occur when you first create your account.
• Before Your First Withdrawal: To ensure the funds are returned to the rightful account holder, full verification is typically required before your initial withdrawal.
• When Reaching Specific Thresholds: Our licensing obligations mandate additional checks once your deposits or withdrawals exceed certain cumulative amounts.
• Suspicious Activity: If our security systems detect unusual or suspicious activity on your account, we will initiate further verification.
• Periodic Reviews: We conduct ongoing reviews to ensure that the information we hold remains accurate and up-to-date.
• Regulatory Requests: We may be required to conduct verification at the request of our regulatory bodies.

To complete the verification process, you will typically be asked to provide copies of specific documents. These documents are categorized to confirm different aspects of your identity and financial standing. All documents must be valid, legible, and show all four corners.

Commonly requested documents include:

• Proof of Identity (e.g., passport, national ID card)
• Proof of Address (e.g., utility bill, bank statement)
• Proof of Payment Method (e.g., bank statement, screenshot of e-wallet)
• Source of Funds/Wealth documentation in specific circumstances

To confirm your identity, we require a clear, full-colour copy of a valid, government-issued photographic identification document. The document must be current and not expired. The details on the document must match the information provided during your Wazamba registration.

Acceptable forms of Proof of Identity include:

• Passport: The photo page, showing your photograph, full name, date of birth, place of birth, nationality, signature, issue date, and expiry date.
• National Identity Card: Both the front and back of the card, clearly displaying your photograph, full name, date of birth, and expiry date.
• Driving Licence: Both the front and back of the card, showing your photograph, full name, date of birth, and expiry date.

Ensure that all details are fully visible, and there is no glare or obstruction on the document.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. The name and address on this document must match the details registered on your Wazamba account.

Acceptable forms of Proof of Address include:

• Utility Bill: (e.g., electricity, water, gas, internet, landline phone bill) dated within the last three months. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognized bank, dated within the last three months. This can be a physical statement or a PDF e-statement.
• Government-Issued Correspondence: Official letters from government bodies, dated within the last three months.

Please ensure that the document shows the issuing company's logo, your name, address, and a clear date of issue.

To ensure the security of financial transactions and prevent unauthorized use of payment instruments, we may require verification of the payment methods you use to deposit or withdraw funds at Wazamba.

• Credit/Debit Cards: We may request a clear photo of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID is typically required.
• Bank Transfers: A copy of a bank statement (as used for Proof of Address) or a screenshot of your online banking portal showing your name, account number, and the bank's logo.

The name on the payment method must match the name registered on your Wazamba account.

In certain circumstances, particularly when transactions involve significant amounts or raise specific flags, we are legally obliged to request information regarding the source of your funds (SOF) or source of wealth (SOW). This is part of our Enhanced Due Diligence (EDD) procedures and is a requirement under anti-money laundering regulations.

Documentation requested for SOF/SOW may include:

• Pay slips or employment contracts
• Bank statements showing accumulated savings
• Documents related to sale of property or assets
• Inheritance documents
• Business ownership documents

Wazamba treats all such information with the utmost confidentiality and uses it solely for regulatory compliance. We understand that these requests can be sensitive, but they are essential for maintaining a secure and compliant gaming platform.

Once you submit your documents, our dedicated verification team reviews them carefully. We aim to process all verification requests as quickly as possible. Typically, the initial review is completed within 24-48 hours. However, this timeframe may vary depending on the volume of requests and the clarity of the documents submitted.

You will be notified via email or through your Wazamba account messaging system regarding the status of your verification. If additional documents or clearer copies are required, we will contact you with specific instructions. To avoid delays, please ensure your submitted documents meet all stated requirements.

Wazamba is committed to protecting your personal information and documents. We employ robust security measures, including encryption and secure servers, to safeguard all data submitted during the KYC process. Your documents are stored securely and accessed only by authorized personnel for verification and compliance purposes.

We adhere strictly to data protection regulations, including the General Data Protection Regulation (GDPR). Your personal data will not be shared with third parties for marketing purposes. For more details on how we handle your data, please refer to our Privacy Policy.

Wazamba operates under strict anti-money laundering (AML) laws and regulations. Our KYC procedures are a cornerstone of our AML compliance framework. We are dedicated to preventing our platform from being used for illicit financial activities, including money laundering and terrorist financing.

This commitment means we monitor transactions, report suspicious activities to the relevant authorities, and implement measures to identify and mitigate risks. Our compliance efforts protect both our players and the integrity of the financial system.

Underage gambling is strictly prohibited at Wazamba. As part of our licensing conditions and commitment to responsible gaming, we rigorously verify the age of all our players. You must be at least 18 years old, or the legal age for gambling in your jurisdiction, whichever is higher, to register and play on our platform.

The proof of identity documents you provide will be used to confirm your date of birth. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

While we strive for efficient verification, delays can occur. Common reasons for delays include:

• Unclear Documents: Blurry or incomplete images.
• Expired Documents: Submitting an ID that is no longer valid.
• Mismatched Information: Details on documents not matching your account registration.
• Missing Information: Not providing all requested documents.

If your verification is unsuccessful, we will inform you of the specific reasons and guide you on how to rectify the issue. In cases where verification cannot be completed satisfactorily, or if fraudulent documents are suspected, your account may be suspended or closed, and withdrawals may be withheld in accordance with our terms and conditions and regulatory obligations.

Should you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is available to help. You can reach us through:

• Live Chat: Available 24/7 directly on the Wazamba website for immediate assistance.
• Email: Send your queries to our support address, and we will respond as soon as possible.

Please provide as much detail as possible when contacting us, including your username, to help us assist you efficiently. We are here to ensure your verification process is as smooth and straightforward as possible.